Delivery

How your hoop gets home

EASY DELIVERY. FAST SHIPPING. SLAM DUNK.

When you order online, you don't have to worry about calling a delivery truck. We deliver your hoop direct-to-curb, which means it comes directly from our warehouse, off the truck and to your curb so you waste no time getting to those free throws.

 

Use our 5-point checklist below to ensure a smooth delivery of your Mega Slam Hoop.


Delivery
1

Confirm your order

Delivery

Congrats on ordering your new hoop. Now look for an email that has your order details. 

Dispatch & Delivery
2

Dispatch & Delivery

Dispatch & Delivery

You will receive confirmation of your order dispatch, this will include the prospective delivery timescale. The delivery time varies on a number of factors and unfortunately we cannot guarantee a specific delivery date. It is advised to order in advance of your anticipated installation date. Should you require expediated shipping, then please contact us prior to placing your order to discuss.

Make room
3

Make room

Make room

Our basketball systems are big (up to 340 kgs) and the shipping pallet takes up quite a bit of space when delivered. Plan to clear-away a space now, so delivery can go smoothly when it arrives.  (Residential orders are curbside delivery)

Inspect your delivery
4

Inspect your delivery

Inspect your delivery

Based on the size of your order, make sure the correct number of boxes are strapped to each pallet (every system arrives on one pallet). It's okay if some of the boxes have dents or are torn. Our systems are rugged and will survive minor damage to the boxes.

Sign to release your delivery
5

Sign to release your delivery

Sign to release your delivery

Now, your friendly delivery specialist will ask for a signature to release your basketball system. If there is any visible damage to the boxes (or the system), please document the specific damage on the delivery sheet and take photos before you sign.

 

If any items have been damaged, accept the delivery and immediately contact us. Include any photos within the email and we will expedite delivery of replacement parts.

NEED MORE DETAILS?

VIEW SHIPPING POLICY

Delivery FAQs

How does delivery work?

When you order online, we deliver your hoop direct-to-curb, which means it comes directly from our warehouse, off the truck and to your curb so you waste no time getting to those free throws. Ask other hoop makers if they do the same! You will receive an email confirming the dispatch of your goods and an anticipated delivery timescale, unfortunately it is not always possible to provide a tracking reference. Deliveries are completed Mon-Fri 8am to 6pm. Due to the size and weight of the goods an external haulier is used for deliveries. These vehicles are large. If you have restricted vehicle access then please notify us prior to placing your order to ensure this will not cause unnecessary delays.

Is the shipment of my new Mega Slam Hoop insured?

Yes. Your new Mega Slam Hoop is fully insured from the minute you order it up until you sign the shipping ticket.

How many boxes/pallets will there be in my shipment?

The shipping configuration of boxes and pallets varies depending on which system you purchase:

  • Mega Slam (adjustable height) 72 & 60 One (1) Pallet w/ (3) boxes

Ready to put it all together?

INSTALLATION INFO