Three things stand out: (1) the packaging and instructions were excellent. Everything was organized and simple to understand how to assemble. Even the outside of the very large box identified where in the box different pieces were located, so for example, you only needed to open a portion of the box to get started with the mounting brackets; (2) the quality is apparent. Great, sturdy construction that looks like it will last a very long time; and (3) a foam pad on the bottom of the backboard came torn. I took a picture and sent it to Megaslam. Two days later, two new pads arrived--no fuss, no issue at all. Great customer service.