Product Quality and Customer Service are exceptional! After unboxing, I found a forklift had poked through the box and dented one side of the large lift/support arm. I contacted Mega Slam, sent them a couple of pictures of the damage, and they immediately sent me a replacement at no charge! I highly recommend this company. I bought my MegasSlam 60 in 2019. I'm in the Midwest so, hot/cold, freeze/thaw weather conditions. Honestly, the entire unit looks pretty much as good as the day I put it in, save the ball marks on the glass backboard! Even the bumper/cushion/nylon or vinyl jacket that surrounds the large vertical column of the goal is still in great condition. The unit is totally Heavy Duty! Paint job is also HD. Nuts and bolts are properly sized high-quality and show no signs of rust, wear or weathering. This is one of those purchases that I can still feel good about, years later!